FAQ

Below are answers to some of the most common questions from our customers. If you need further assistance, feel free to contact us.

1. Where do you ship?

We currently ship only within the United States.
At this time, we do not offer international shipping.

2. Do you offer free shipping?

Yes. We provide free standard shipping on all orders within the U.S.
There are no hidden shipping fees.

3. How long does order processing take?

  • Order preparation time: 3–4 business days

  • Shipping time: 5–6 business days

Total estimated delivery time: 8–10 business days.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.
You can use this number to monitor your delivery status.

5. Can I change or cancel my order?

Orders can only be changed or canceled within a short time after placement.
Once processing or shipping begins, changes may not be possible.
Please contact us as soon as possible if you need assistance.

6. What is your return policy?

  • Returns are accepted within 7 days after receiving your order.

  • Exchanges are accepted within 10 days.

  • Returned items must be unused, undamaged, and in original packaging.

For full details, please refer to our Return and Refund Policy.

7. When will I receive my refund?

Once your return is approved, refunds are processed within 5–10 business days, depending on your payment provider.

8. How can I contact customer support?

You can reach us via:

Our team will respond within 24–48 business hours.