Shipping Policy

At Loftiya Home Storage, we are committed to delivering your orders safely, efficiently, and transparently. This Shipping Policy outlines our shipping procedures, delivery timelines, and important information related to your purchase. By placing an order with us, you agree to the terms outlined below.

1. Shipping Coverage

  • We currently ship exclusively within the United States.

  • We do not offer international shipping at this time.

  • Orders placed with shipping addresses outside the United States will be canceled or refunded.

2. Free Shipping Policy

  • Free standard shipping is available on all orders within the United States.

  • There is no minimum order value required to qualify for free shipping.

  • All shipping and handling costs are fully covered by Loftiya Home Storage.

3. Order Processing Time

  • Orders are processed within 3 to 4 business days after payment is successfully confirmed.

  • Order processing includes:

    • Payment verification

    • Order confirmation

    • Product inspection and quality control

    • Secure packaging and preparation for shipment

  • Orders are processed Monday through Friday, excluding U.S. public holidays.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak shopping seasons, promotions, or high order volumes, processing times may be extended slightly.

4. Shipping Transit Time

  • After processing, orders are shipped and delivered within 5 to 6 business days.

  • Shipping times are estimates and may vary depending on:

    • Customer location

    • Shipping carrier performance

    • Weather conditions

    • Natural disasters or unexpected delays

  • Delivery timeframes are not guaranteed.

5. Estimated Total Delivery Time

  • Total estimated delivery time: 8 to 10 business days

    • 3–4 business days for order processing

    • 5–6 business days for shipping transit

6. Shipping Carriers

  • We partner with trusted and reputable shipping carriers within the United States.

  • Carrier selection depends on:

    • Package size and weight

    • Destination address

    • Delivery efficiency

  • We reserve the right to select the most appropriate carrier to ensure timely delivery.

7. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with tracking details.

  • Tracking information may take 24–48 hours to become active after shipment.

  • Customers are responsible for monitoring the tracking status of their shipment.

8. Address Accuracy

  • Customers must provide accurate, complete, and valid shipping addresses at checkout.

  • We are not responsible for:

    • Delays caused by incorrect or incomplete addresses

    • Packages delivered to the wrong address provided by the customer

  • If an order is returned due to address issues, the customer may be responsible for additional reshipping fees.

9. Delayed, Lost, or Stolen Packages

  • Once an order has been handed over to the shipping carrier, Loftiya Home Storage is not responsible for carrier-related delays.

  • If a package is delayed or appears lost, please contact us promptly.

  • We will assist in opening an investigation with the carrier when applicable.

  • Packages marked as “delivered” by the carrier but not received are considered the carrier’s responsibility.

10. Damaged Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery.

  • Customers may be required to provide:

    • Photos of the damaged package

    • Photos of the damaged product

  • This information helps us evaluate the issue and provide appropriate assistance.

11. Changes & Cancellations

  • Orders can only be modified or canceled before shipment.

  • Once an order has been shipped, it cannot be changed or canceled.

  • Please contact us as soon as possible if you need to request changes.

12. Contact Information

If you have any questions regarding this Shipping Policy or your order, please contact us using the information below:

Trade Name: Loftiya Home Storage
Phone Number: +1 (714) 927-7238
Email: contact@loftiya.store

Business Address:
23 Caddy Road
Rotonda West, FL 33947
United States