Return & Refund Policy

At Loftiya Home Storage, customer satisfaction is our top priority. This Return and Refund Policy explains the conditions, timelines, and procedures for returning products, exchanging items, and receiving refunds. By making a purchase from our store, you agree to the terms outlined below.

1. Return Eligibility

  • Customers may request a return within 7 days of receiving the product.

  • The return request must be submitted within this timeframe to be considered valid.

  • Returned items must meet the following conditions:

    • Unused, unworn, and unaltered

    • In original condition

    • In original packaging with all accessories, manuals, and tags (if applicable)

  • Items that show signs of use, damage, or improper handling may not be eligible for return.

2. Exchange Policy

  • We accept product exchanges within 10 days of delivery.

  • Exchanges are subject to product availability.

  • If the requested exchange item is unavailable, we may offer:

    • A replacement of equal value

    • Store credit

    • A refund (if applicable)

  • Customers are responsible for notifying us promptly to initiate an exchange request.

3. Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

  • Items marked as “Final Sale”

  • Products damaged due to misuse, negligence, or normal wear and tear

  • Products returned without original packaging or missing components

4. How to Initiate a Return or Exchange

To request a return or exchange, please contact us with the following information:

  • Order number

  • Reason for return or exchange

  • Photos of the product (if damaged or defective)

Contact Information:
Email: contact@loftiya.store
Phone: +1 (714) 927-7238

Our support team will review your request and provide return instructions if approved.

5. Return Shipping

  • Customers are responsible for return shipping costs unless:

    • The product is defective

    • The product was damaged during transit

    • The incorrect item was received

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. Refund Processing Time

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within 5 to 10 business days.

  • Refunds will be issued to the original payment method used at checkout.

  • Processing times may vary depending on your bank or payment provider.

7. Partial Refunds

Partial refunds may be granted in the following situations:

  • Items returned with missing parts

  • Items not in original condition

  • Items returned outside the approved return timeframe

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account or payment method again

  2. Contact your bank or credit card company

  3. If the issue persists, please contact us for assistance

9. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery.

  • Provide clear photos or videos showing the issue.

  • We will assess the situation and offer a replacement, exchange, or refund when applicable.

10. Policy Changes

  • Loftiya Home Storage reserves the right to update or modify this Return and Refund Policy at any time.

  • Any changes will be posted on this page and take effect immediately upon publication.

11. Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us:

Trade Name: Loftiya Home Storage
Phone Number: +1 (714) 927-7238
Email: contact@loftiya.store

Business Address:
23 Caddy Road
Rotonda West, FL 33947
United States